City of Elyria > Category:Utilities

Utilities

Application for Water/ Sewer/ Sanitation Service

Posted on April 3, 2017 at 8:24 am

This form is used for you to sign up for Utilities service with the City of Elyria.

Download the form

Automatic Bill Payment Application

Posted on December 9, 2014 at 4:55 pm

This form is used for you to authorize the City of Elyria to deduct your utility payment from your financial institution.

Download the form

Automatic Bill Payment Revocation

Posted on December 9, 2014 at 5:01 pm

This form is used for you to terminate the automatic deduction of your utility payment from your financial institution.

Download the Form

City of Elyria Recognized for Healthy Water

Posted on October 22, 2012 at 9:16 am

The City of Elyria Water Departments have been presented with the 2011 Water Fluoridation Quality Award by the United States Department of Health & Human Services Centers for Disease Control.  The award is granted to municipalities for professionally and consistently adjusting of the water fluoride content to maintain optimum levels for a twelve month period.

Inspection Report Backflow Prevention Assembly

Posted on December 18, 2011 at 11:16 am

 Click here to view form.

License and Certified Testers

Posted on December 18, 2011 at 11:30 am

Click here to view form.

Making Payments via the eSuite Website

Posted on November 25, 2015 at 3:26 pm

The City of Elyria eSuite site allows customers access to their utility account to make payments and view account history with additional features being added as they are developed.

Login

Requirements for logging into the site are your Utility Account Number and your Full Name exactly as it appears on your bill.  Both of these items are listed on your Utility Bill for your reference.

  • When entering your account number, the format is: 405002923-001
    • The dash is required!
    • For bills with a “Billing Date” prior to November 2, 2015, you will need to add an additional zero after the dash.  The format of the account number on older bills also included additional dashes which should be ignored.  The account format on older bills was: 405-0029-23-01
    • To login, using this account#, you would enter: 405002923-001
  • When entering your Full Name, it must be an exact match to what appears on your bill.

 

When making a payment:

  • You must enter the amount that you wish to pay and agree to the Terms and Conditions.
  • Your Credit/Debit card information is entered into a secure site.
  • We accept Visa, MasterCard and Discover.
  • Once the payment process has completed, a payment confirmation can be printed and you will be returned to our eSuite site.

We hope that you find this payment method helpful to you and we will continue to add additional features that will benefit you as our customer.

 

Other Options

Another option for making payments is to setup your account for automatic withdrawal from your checking account using the following form.

 

Making Payments via the Phone Payment System

Posted on November 25, 2015 at 3:25 pm

The phone payment system can be reached by calling: 440-326-1596.  the system accepts payments by Credit/Debit Cards Only.

These are the steps:

  1. Select Language
  2. Press 1 to make a payment
  3. Enter your full account number
    1. Be sure to enter your entire account number, which includes the three digits after the “-“. 
    2. To enter the account number 100555444-001 would be entered as follows from your keypad 100555444001
  4. Enter your street number for your service location.
    1. If your address was 131 Court St, you would enter 131
  5. Press 1 to pay full amount or 2 for partial payment.
    1. The minimum payment amount is any overdue balance that you have on your bill.
  6. When entering your payment amount use the star key on your keypad for the decimal place.
    1. For Example, to enter a $20.50 payment you would enter 20*50
  7. Enter your credit card number.
  8. Enter the expiration date of the card.
  9. Enter your card security code.  (this is the three or four digit code on the back of your credit card.)
  10. You will hear your confirmation number after the payment has been approved.

 

Other Options

Another option for making payments is to setup your account for automatic withdrawal from your checking account using the following form.

Request For Water Leak Credit

Posted on April 3, 2017 at 8:30 am

This form is used to apply for credit for a leak.

Download the form

Stormwater Automatic Bill Payment Application

Posted on April 11, 2016 at 10:03 am

This form is used for you to authorize the City of Elyria to deduct your utility payment from your financial institution.

Download the form

Stormwater Automatic Bill Payment Revocation

Posted on April 11, 2016 at 10:05 am

This form is used for you to terminate the automatic deduction of your utility payment from your financial institution.

Download the form

Utility Bill Payment Options

Posted on November 11, 2015 at 8:24 am

 

Payment Method Details
Pay In-Person at the Utilities Office Open Business Days from 8:00A.M. – 4:25P.M. Located in City Hall at 131 Court St.
Pay via US Mail Always Accepted
Pay at any Drug Mart Locations According to Drug Mart Hours
Pay online with your Financial Institution Always Accepted
Pay via automatic withdrawal from your checking account Must be set-up through the Utilities Office.  Application Form
Pay online through the City of Elyria website Now accepting payments
Pay by Phone (Using Credit Card) Now accepting payments

 

The following is a list of new features that are being added to our online payment system:

Function Status
Account History (Bills, Payments etc.) Active
Consumption Visualization and Analysis Active
View Bill Online Active (Bills are in a new format)
eBill Enrollment (Receive Bill by Email) Active (as of 05/31/2016)
Set-up your Account for Recurring Credit Card Payments Delayed

 

Making Payments via the eSuite Website

Making Payments via the Phone Payment System

Water Rules and Regulations

Posted on August 17, 2017 at 5:16 pm

The attached document contains the Water Rules and Regulations for the Elyria Municipal Water Supply System.

Water Rules and Regulations