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UTILITIES DEPARTMENT

The Salvation Army may be able to assist residents struggling with payments. Call 440-323-2026 or visit ucanapply.org for help. 

For questions about disconnection, please call Public Utilities at 440-326-1570. 
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FREQUENTLY ASKED QUESTIONS

How do I read my bill?

Guidance is provided here: How to Read Your Bill

I need help paying my water bill. What do I do?

Residents at least thirty (30) days behind with a disconnection notice may be eligible for utility and/or rental payment assistance through a partnership with the Lorain County Salvation Army. Elyria Utility customers are encouraged to apply at ucanapply.org, or by calling 440-323-2026.

Additionally, the Lorain County Department of Job & Family Services offers utility assistance (natural gas, electric, bulk fuel, water, sewer, and trash) and rental assistance (up to 12 months). Apply at lcdjfs.com, or by calling 440-284-4423.

The Lorain County Community Action Agency  has a low income household water assitance program. For more information see the flyers below.

LIHWAP Flyer - English
LIHWAP Flyer - en Español

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The City of Elyria has many resources in place to help residents. You can contact us in the utilities department for suggestions, contact your church, the Salvation Army, or United Way of Lorain County. Their resources can be reached by dialing: 2-1-1

I received a "High Consumption" letter. Why?

The City of Elyria believes excellent customer service begins with anticipating your needs. When we detect higher than normal consumption in your home we send a letter to alert you right away so that you can save money.

OVERVIEW

The City of Elyria is committed to providing residents with the highest quality water and excellent customer service.

PAYMENT OPTIONS

FORMS

Utilities

Download PDF

Application for Water/Sewer/Sanitation Service Sign up for Utilities service with the City of Elyria
Download PDF Automatic Bill Payment Application Authorize the City of Elyria to deduct your utility payment from your financial institution
Download PDFAutomatic Bill Payment Revocation Terminate the automatic deduction of your utility payment from your financial institution
Download PDF Request For Water Leak Credit Apply for credit for a water leak
Download PDF Stormwater Automatic Bill Payment Application Authorize the City of Elyria to deduct your utility payment from your financial institution
Download PDFStormwater Automatic Payment Revocation Terminate the automatic deduction of your utility payment from your financial institution
Download PDFWater Service Line Permit Permit application for installation of a new water line or the replacement of a existing water line
Download PDF Rural Water Deduct Meter Permit Packet Deduct meter procedure and information for Rural Lorain County Water Authority customers who pay Elyria Public Utilities for sewer.

CONTACT

Elyria City Hall
Deborah Conner, Public Works Supervisor
utilities@cityofelyria.org

131 Court Street, First Floor
Elyria, Ohio 44035
Phone: 440-326-1570

If you have a water emergency after-hours, weekends, or on a holiday please call the Elyria Police Department at 440-323-3302. They will dispatch a service worker.

Lobby Hours
8:30 AM – 4:00 PM
Monday – Friday