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UTILITIES DEPARTMENT

ANNOUNCEMENT: No water service will be turned off during the COVID-19 crisis. Period.

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FREQUENTLY ASKED QUESTIONS

How do I read my bill?

Guidance is provided here: How to Read Your Bill

I need help paying my water bill. What do I do?

The City of Elyria has many resources in place to help residents. You can contact us in the utilities department for suggestions, contact your church, the Salvation Army, or United Way of Lorain County. Their resources can be reached by dialing: 2-1-1

I received a "High Consumption" letter. Why?

The City of Elyria believes excellent customer service begins with anticipating your needs. When we detect higher than normal consumption in your home we send a letter to alert you right away so that you can save money.

OVERVIEW

The City of Elyria is committed to providing residents with the highest quality water and excellent customer service.

These are challenging times for all Elyrians. Please note that no water service will be turned off during the COVID-19 crisis. Residents with delinquent bills over 60 days who are in need of assistance please call our offices at 440-326-1570.

PAYMENT OPTIONS

FORMS

Utilities (6)

Download PDF Application for Water/Sewer/Sanitation Service
Sign up for Utilities service with the City of Elyria
Download PDFAutomatic Bill Payment Application
Authorize the City of Elyria to deduct your utility payment from your financial institution
Download PDFAutomatic Bill Payment Revocation
Terminate the automatic deduction of your utility payment from your financial institution
Download PDFRequest for Water Leak Credit
Apply for credit for a water leak
Download PDFStormwater Automatic Bill Payment Application
Authorize the City of Elyria to deduct your utility payment from your financial institution
Download PDFStormwater Automatic Bill Payment Revocation
Terminate the automatic deduction of your utility payment from your financial institution

CONTACT

Elyria City Hall
Deborah Conner, Public Works Supervisor
utilities@cityofelyria.org

131 Court Street, First Floor
Elyria, Ohio 44035
Phone: 440-326-1570

If you have a water emergency after-hours, weekends, or on a holiday please call the Elyria Police Department at 440-323-3302. They will dispatch a service worker.

Lobby Hours
9:00 AM – 3:00 PM

Monday – Friday

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