City of Elyria > Departments > Utilities

Utilities

 
  • Making Payments via the eSuite Website

    The City of Elyria eSuite site allows customers access to their utility account to make payments and view account history with additional features being added as they are developed.

    Login

    Requirements for logging into the site are your Utility Account Number and your Full Name exactly as it appears on your bill.  Both of these items are listed on your Utility Bill for your reference.

    • When entering your account number, the format is: 405002923-001
      • The dash is required!
      • For bills with a “Billing Date” prior to November 2, 2015, you will need to add an additional zero after the dash.  The format of the account number on older bills also included additional dashes which should be ignored.  The account format on older bills was: 405-0029-23-01
      • To login, using this account#, you would enter: 405002923-001
    • When entering your Full Name, it must be an exact match to what appears on your bill.

     

    When making a payment:

    • You must enter the amount that you wish to pay and agree to the Terms and Conditions.
    • Your Credit/Debit card information is entered into a secure site.
    • We accept Visa, MasterCard and Discover.
    • Once the payment process has completed, a payment confirmation can be printed and you will be returned to our eSuite site.

    We hope that you find this payment method helpful to you and we will continue to add additional features that will benefit you as our customer.

     

    Other Options

    Another option for making payments is to setup your account for automatic withdrawal from your checking account using the following form.

     

 

  • Utility Bill Payment Options

     

    Payment Method Details
    Pay In-Person at the Utilities Office Open Business Days from 8:00A.M. – 4:25P.M. Located in City Hall at 131 Court St.
    Pay via US Mail Always Accepted
    Pay at any Drug Mart Locations According to Drug Mart Hours
    Pay online with your Financial Institution Always Accepted
    Pay via automatic withdrawal from your checking account Must be set-up through the Utilities Office.  Application Form
    Pay online through the City of Elyria website Now accepting payments
    Pay by Phone (Using Credit Card) Now accepting payments

     

    The following is a list of new features that are being added to our online payment system:

    Function Status
    Account History (Bills, Payments etc.) Active
    Consumption Visualization and Analysis Active
    View Bill Online Active (Bills are in a new format)
    eBill Enrollment (Receive Bill by Email) Expected By 02/15/2016
    Set-up your Account for Recurring Credit Card Payments Expected By 04/01/2016

     

    Making Payments via the eSuite Website

    Making Payments via the Phone Payment System