How do I find out if there are service interruptions in my area?
Answer: We do our best to keep our customers up-to-date on any unscheduled service interruptions that may impact your area. You can always find Service Alert updates on the top bar of our website or on our social media pages.
When can I put out my carts?
Answer: Refuse may be placed on the curb-lawn no sooner than 5:00 PM the day prior to collection, but no later than 7:00 AM on your scheduled collection day. Sanitation drivers begin their routes at 7:00 AM. Anything placed on the curblawn after 7:00 AM may not be picked up that week.
Where do I place my carts on collecting days?
Answer: All carts must be placed either in the curb line or immediately adjacent to the curb line. If on-street parking is allowed on your side of the street, you may place your cart in the street with the wheels against the curb. This is the preferred location. If placing carts in the street will obstruct traffic, they should instead be placed at the end of your driveway or on the terrace within one foot the curb. In all cases, make sure the arrows on your cart’s lid point toward the street and your cart is at least three feet from any fixed objects such as mailboxes, trees, street lights or parked vehicles. Please leave a two to three foot gap between carts placed next to each other.
What are the approved items to placed in the City’s trash cart?
Answer: Knowing what can and cannot go in trash cart helps keep our employees safe and our landfill safe for the environment.
|Approved items to be placed in your trash cart include:||Items that should NEVER be in your trash cart:|
Can I put bags or my regular trash cans next to the carts?
Answer: No. The carts are specifically designed to be used with an automated collection system. You must use the carts supplied by the City. All trash and recyclables must be placed inside the designated carts. The lids on the carts must be substantially closed. If trash and recyclables are not inside their correct cart, the items cannot be collected.
Who do I call if I have a question?
Answer: We’re happy to help. Please call us in Sanitation Services at 440-322-3895.
Who do I call if my neighbor doesn’t bring in their cart within 24 hours?
Answer: Per City ordinance, you would call the Elyria Police Department in this matter. But please consider if this is the best use of our safety forces. Elyria is a place known for its great people—neighbors who help one another out. Can this be your chance to live that example?
What holidays affect my pick-up schedule?
Answer: If your service falls on a holiday observed by the City, it could be delayed by one day. Be sure to check holiday schedule for possible delays. We also post service alerts at the top of our website and on our social media pages.
What happens to our trash once it is picked up?
Answer: Trash is transported to the Lorain County Landfill.
How do I recycle my old appliances?
Answer: Lorain County has multiple options for appliance recycling. View Appliance Recycling Centers (PDF)