Under general supervision, receives calls, including requests for public safety services or information; dispatches personnel and equipment for emergency service through the use of telephone, police/fire radio, and other communications equipment; performs any additional related work as assigned; must possess quality prioritization and multi-tasking abilities under stressful situations.
Completion of secondary education, GED, or equivalent combination of training or experience; ability to calculate fractions, decimals, and percentages, and to read and write common vocabulary; incumbent must meet all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
LICENSURE OR CERTIFICATIONS REQUIREMENTS:
(Developed after employment)
Certification in LEADS, CCH and NCIC; must renew certification according to schedule established by certifying authority.
ESSENTIAL FUNCTIONS OF THE POSITION:
- Operates telephone console to receive incoming calls for assistance; determines nature and urgency of call (e.g., emergency, service, information etc.) and prioritizes response; receives and transmits radio communications (e.g., dispatches patrol officers and equipment for purposes of law enforcement, traffic control, accident investigation, motorist assistance, security, service, etc.); scans status charts and computer screen to determine units available; logs and records calls; monitors multiple frequencies and patrol units; contacts support services as necessary (e.g., fire, ambulance); responds to inquiries and requests from general public and handles complaints; monitors 911 emergency lines and takes appropriate actions.
- Operates telecommunications computer terminals (e.g., LEADS, NCIC, etc.) receiving and transmitting messages; interprets messages and responds according to established department procedures; takes and furnishes information in reference to criminal record checks, social security number, driver’s license number, vehicle registration, warrants, etc.; provides direction to officers and routes information to appropriate person, department or agency.
- Maintains accurate communications log (i.e., telephone, radio and message control); updates daily information; enters and deletes warrant files on New World computer system; inputs data on persons, towed or stolen vehicles, missing persons, stolen property, etc.; prepares reports, cards, and correspondence and maintains related documentation as required.
- Monitors closed circuit television security systems for police department facility (e.g., jail, booking room, front lobby area, parking lot, etc.,); monitors alarm board for city businesses and services (e.g., malls, banks schools, etc.).
- Greets and assists visitors to department and provides information and services to community and area public service agencies; acts as liaison between field units and station supervisor; may receive and record admissions and/or evidence submitted after normal work hours.
- Attends staff meetings, training sessions, workshops, and seminars as required.
- Performs other related duties as assigned.
- Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
- Demonstrates regular and predictable attendance.
OTHER DUTIES AND RESPONSIBILITIES:
- Remains informed of current developments and procedures pertinent to duties.
MINIMUM ACCEPTABLE CHARACTERISTICS:
(*Indicates Development after employment)
*Knowledge of : LEADS computer operations; public safety radio dispatching procedures; geographic layout of jurisdiction; department policies and procedures; public relations; community resources and services; office procedures; records management.
Skill in: Typing – 45 words per minute with high accuracy suggested, Computer Operation – ability to navigate several different software platforms; data entry; law enforcement communication equipment operation.
Ability to: Carry out detailed but basic written or oral instructions; deal with problems involving several variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; understand, interpret, and apply laws, rules or regulations to specific situations; calculate fractions, decimals, and percentages; copy records precisely without error; complete routine forms; prepare routine correspondence; prepare accurate documentation; compile and prepare reports; respond to routine inquiries from public and/or officials; communicate effectively; gather, collate, and classify information; maintain records according to established procedures; answer routine telephone inquiries; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; resolve complaints.
The following examples are not all inclusive:
Department computer; LEADS terminal, NCIC, base radio, two-way radio, scanner, telephone, alarm board, monitors and general office equipment.
Qualified candidates should submit a City of Elyria application found at https://www.cityofelyria.org/department/human-resources/ or via e-mail to email@example.com or by mail or in person to ATTN: HR, 131 Court Street, Suite 104, Elyria, OH 44035.