WATER DISTRIBUTION: FAQs
How do I report a water main break?
Answer: During regular business hours contact Elyria Public Utilities at 440-326-1570.
After hours, holidays and weekends, please contact Elyria Police Department Dispatch 440-323-3302.
How do I pay my water bill?
Answer: For the convenience of our residents, there are multiple options for paying utility bills:
Who do I call to have my service turned on or off?
Answer: Please contact Elyria Public Utilities at 440-326-1570.
Where does Elyria water come from?
Answer: The City of Elyria operates a Water Pumping Plant on the shore of Lake Erie in Lorain Ohio.
What if I have complaints about my water’s color, taste, or odor?
Answer: Please call Elyria Public Utilities to report water quality issues at 440-326-1570.
Also if running water to clear the line, run the cold water from an unscreened spigot such as a stationary tub or utility sink. Do not run hot water until after your water runs clear.
I just washed my clothes in rusty water. What should I do?
Answer: First, do not dry the load. Call Elyria Public Utilities at 440-326-1570 and they will help you address the problem.
The city fixed a water main break in my tree lawn. Who is responsible for the lawn repair?
Answer: The Elyria Water Distribution Department will repair the lawn with topsoil, and seed after settling and drying of the area. Please be patient – the ground takes some time to settle.
I am pouring a new driveway and there is a water valve in my driveway. What should I do?
Answer: If you are planning to replace your driveway apron or sidewalk, it is mandatory that you call the Ohio Utilities Protection Service (OUPS) at 8-1-1 before you dig.
Make sure you and/or your contractor adhere to this law. When you call 811, all utilities in the area of your excavation are marked to protect them from damage. Please call a MINIMUM of two days prior to digging to avoid any delays.