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Coronavirus Public Memo

Mar 12, 2020

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We are continuing to meet internally with department heads and our community partners to develop strategies to properly address the coronavirus. This morning, we discussed various solutions to put in place to ensure the protection of our residents, maintain adequate quality services, all while
ensuring we have a safe and healthy work environment.

Safety Service Director Derek Feuerstein is developing individualized plans for each department to establish how they will continue to provide high quality services while maintaining employee and resident safety, and reducing potential exposure.

The immediate action from the Mayor’s Office has been an order forbidding the shutoff of water services for any and all Elyrians and/or residents we supply water to elsewhere. We know that the key way to prevent the spread of coronavirus, as well as many other viruses, is appropriate handwashing and sanitation. We cannot expect our residents to maintain safe, healthy practices if they do not have access to water.

However, residents are still deeply encouraged to pay water bills on time, as any lapse in payment may result in fees. You can pay your bills online at Overall, we are evaluating strategies that will allow people to still engage outside of large gatherings, including our senior and youth programming, through the use of TV, internet, and social media.

Some of the changes you can expect may include:

  • City meetings and other functions happening virtually and/or through other social distancing measures, like streaming on our website or Facebook Live
  • Adjusting our public-facing services for minimal contact
  • Allowing staff to work virtually/remotely and other protocols for staff exhibiting illness.

We will continue to keep you updated on any changes we are making, and how they may impact you, and/or your services.

Yours in Service,

Frank Whitfield, MBA

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