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Making Payments via the eSuite Website

The City of Elyria eSuite site allows customers access to their utility account to make payments and view account history with additional features being added as they are developed.

Login

Requirements for logging into the site are your Utility Account Number and your Full Name exactly as it appears on your bill.  Both of these items are listed on your Utility Bill for your reference.

  • When entering your account number, the format is: 405002923-001
    • The dash is required!
    • For bills with a “Billing Date” prior to November 2, 2015, you will need to add an additional zero after the dash.  The format of the account number on older bills also included additional dashes which should be ignored.  The account format on older bills was: 405-0029-23-01
    • To login, using this account#, you would enter: 405002923-001
  • When entering your Full Name, it must be an exact match to what appears on your bill.

 

When making a payment:

  • You must enter the amount that you wish to pay and agree to the Terms and Conditions.
  • Your Credit/Debit card information is entered into a secure site.
  • We accept Visa, MasterCard and Discover.
  • Once the payment process has completed, a payment confirmation can be printed and you will be returned to our eSuite site.

We hope that you find this payment method helpful to you and we will continue to add additional features that will benefit you as our customer.

 

Other Options

Another option for making payments is to setup your account for automatic withdrawal from your checking account using the following form.